How would you like to get help?

Recommended. Your technician can see and control this PC.

View only. Nothing to download.

Open the file you just downloaded

1. Open from your Downloads.
2. If Windows shows a blue “Windows protected your PC” box, choose More info, then Run anyway.
3. Press Enter in the window that opens to allow the connection.

from would like to view your screen

Choose Entire Screen when your browser asks. They will see everything on that screen. They cannot control your computer, and you can stop at any time.

Keep this tab open. The bar at the top of this page shows when your technician is connected.